Always On™ Support

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Truepath’s Always On Support provides customers with quality support. We have on-call engineers available 24/7. Our engineers monitor our servers round the clock 365 days a year 24/7 and react quickly to issues. Our helpdesk closes on Sundays; however, we will respond to emergency requests even on Sundays. We want you to have the answers you need as quickly as possible. If you have a technical issue please use one of the methods below to contact us, or use one of the Online Help Guides below.

Live Chat Support

Quickly address your concerns with Live Chat. Live chat is available M-F 7:30AM-4:00PM PST

Online Support Form

Use Truepath's Online Support Form to send your request/concerns. Available 24/7. Emergency support requests will be answered promptly.

 

Current Server Status

Truepath Christian Web Hosting servers are high speed, systems designed for enterprise load conditions. We monitor our servers 24/7 to maintain functional status. Note: ONLY unscheduled downtime impacts reported uptime.

Servers
Status
Up time
Notes

Control Panel

 
100%

Everything is running smoothly!!

Web

 
100%

Everything is running smoothly!

MySQL

 
100%

Everything is running smoothly!

DNS

 
100%

Everything is running smoothly!

Mail

 
100%

Everything is running smoothly!

 

Online Help Guide

Truepath offers an extensive online library filled with hosting information. Choose from the menu on the left or table below to find information about your hosting related questions.

Support Information
Summary

A PDF file that focuses on what web hosting is about - and what it is not. This PDF is a must read for newcomers to web hosting.

FAQ

The FAQ page offers answers to 80% of the most common web hosting questions. Some questions are general where as others are specific to Truepath's web hosting environment.

This is a comprehensive guide to using Truepath's award-winning control panel. This page will cover most questions related to using the control panel.

This page is a user guide for Web Presence Builder users. If you are a new or experienced Web Presence User, this page will have most of the information you need.

This page is a user guide for ImpressPages users. If you are a new or experienced ImpressPages User, this page will have most of the information you need.

 

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