Always On™ Support

Always on SupportTruepath’s Always On Support provides customers with quality support. Our servers are monitored round-the-clock and our engineers react quickly to issues. We want you to have the answers you need as soon as possible. If you have a technical issue please use one of the methods below to contact us, or use one of the Online Help Guides below.


Live Chat Support

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Quickly address your concerns with Live Chat. Live chat is available M-F 7:30AM-4:00PM Pacific Time

Phone Support

To help us better serve you, please provide your account ID, username, and/or web address. Phone Support available M-F 7:30AM-4:00PM Pacific Time

Online Support Form

Use Truepath’s Online Support Form to send your request/concerns. Available 24/7. Emergency support requests will be answered promptly.


Current Server Status

Truepath Christian Web Hosting servers are high speed, systems designed for enterprise load conditions. Our servers are monitored 24/7 to maintain functional status. Only unscheduled downtime impacts reported uptime.

Server Status Uptime Notes
Control Panel 100% Everything is running smoothly!
Web 100% Everything is running smoothly!
MySQL 100% Everything is running smoothly!
DNS 100% Everything is running smoothly!
Mail 100% Everything is running smoothly!

Online Help Guide

Truepath offers an extensive online library filled with hosting information. Choose from the menu on the left or table below to find information about your hosting related questions.

Support Information Summary
Web Hosting Fundamentals A PDF file that focuses on what web hosting is about – and what it is not. This PDF is a must read for newcomers to web hosting.
FAQ The FAQ page offers answers to 80% of the most common web hosting questions. Some questions are general where as others are specific to Truepath’s web hosting environment.
Control Panel User Guide This is a comprehensive guide to using Truepath’s award-winning control panel. This page will cover most questions related to using the control panel.
Web Presence Builder This page is a user guide for Web Presence Builder users. If you are a new or experienced Web Presence User, this page will have most of the information you need.
ImpressPages User Guide This page is a user guide for ImpressPages users. If you are a new or experienced ImpressPages User, this page will have most of the information you need.

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