IPhone/Android Setup

  1. First, your inbound mail servers. These will be listed in this format:
    mail.YOUR-DOMAIN-HERE.com
  2. Second, your outbound mail servers. Generally speaking, you will want to use provided mail servers from your mobile carrier. You will need to get in touch with ATT, Verizon, Sprint, or T-Mobile to find out what your provided SMTP server is. The provided SMTP server will be fastest and most reliable, but if for whatever reason your carrier does not or will not provide you with one, you can also use
    mail.YOUR-DOMAIN-HERE.com
  3. The port numbers for your mail servers. These differ depending on whether or not you need to use SSL encryption (you will only be able to use SSL with our outgoing/SMTP servers)
    Be aware that if these servers AND ports do not match, your mail will not work
    • Inbound mail server port without SSL: 143
    • Inbound mail server port with SSL: 993
    • Outbound mail server port without SSL: 587
    • Outbound mail server port with SSL: 465

Android Instructions
iPhone Instructions

iPhone

Bear in mind that these steps may differ slightly depending on what kind of iPhone you have.

  1. Go to the ‘Settings button on your iPhone’s main screen.

  2. Go to ‘Mail, Contacts, Calendars’

    002.jpg

  3. Select ‘Add Account’

  4. Select ‘Other’

  5. Select ‘Add Mail Account’

  6. Select ‘IMAP’ at the top, then enter your account details. Your address is your full email (for example This email address is being protected from spambots. You need JavaScript enabled to view it.
    .
    The description can be whatever you want.
  7. Under Incoming Mail Server put mail.YOURDOMAINHERE.com
    Your username will be your full email, including the @yourdomain.com
    The password will be whatever you set when you set up the inbox. If you do not remember it, You can change it from the Truepath Control Panel

  8. Repeat the steps with the outgoing mail server, or if you are interested in using your provider’s mail server, substitute that here.

  9. At this point your phone may try to verify and fail. This is ok, just make sure that the account creation process completes and the account is saved on your phone. Make sure that ‘Mail’ is set to ‘On’ on the next screen.

  10. If everything worked, your account will be listed under ‘Accounts’ in the ‘Mail, Contacts, Calendars’ tab. Click on the account to edit the advanced settings.

  11. Click ‘Advanced’ at the bottom of the next screen.

  12. Make sure that the settings for the Outgoing Mail Server are as shown above. If you are using SSL use port 465 and ensure that SSL is enabled. If you are not using SSL, make sure it is disabled and use port 587

  13. You should now be able to see the emails in your inbox.

Android

These instructions were written with an HTC Desire, but the steps should be almost identical between Android devices.

  1. Click the ‘Mail’ icon on your Droid’s main screen.

  2. Select ‘Other (POP3/IMAP)

  3. Enter your email address (including the @yourdomain.com part) and then select ‘Manual Setup’

  4. Under ‘Protocol,’ select IMAP, re-enter your full email address under ‘Username’ (your password should be filled in for you, but if it is not, re-enter that as well)

  5. The IMAP server will be mail.yourdomain.com (replacing yourdomain.com with your actual domain) and the port will be 143 without SSL and 993 if you are using SSL

  6. The outgoing mail server will be the outgoing/SMTP server provided by your mobile carrier or mail.yourdomain.com (if you do not have or do not want to use your carrier’s mail server). The port will be 587 without SSL and 465 if you are using SSL

  7. On the next screen, you can choose to create a name for the account if you wish.

  8. Now you can check your mail.