FAQ Revised: June 26, 2014
From professional business to enterprise, we’ve got you covered!
General
FAQ Revised: June 26, 2014
General Questions
Go to Billing->Billing Info menu, and click the Change Billing Info button.
Go to Acct. Preferences->Contact Info and edit your contact information.
Yes, H-Sphere supports secure transaction protocol, such as SSL.
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
Go to the control panel site. Click on the link “forgot password” right under the login box, and follow the instructions. The system will send you an e-mail message with your login info.
Any data transfer in excess of plan threshold will be charged at the end of the billing period.
Additional disk space can be purchased through H-Sphere.
This depends on the resource type. For billing period resource, you’ll be charged a full setup fee and a recurrent fee prorated to the time remaining to the current billing period closure. For monthly resources, you’ll be charged a full recurrent fee.
This depends on the resource type. For billing period resource, you’ll be charged a full setup fee and a recurrent fee prorated to the time remaining to the current billing period closure. For monthly resources, you’ll be charged a full recurrent fee.
2. Web
To disable directory listing (directory Indexes):
Virtual domain users need to use the following format for thier user name when popping in:
user%virtual_domain_name
Eudora might require the following syntax:
user%virtual_domain_name@pophost
Microsoft clients may take the following syntax:
user@virtual_domain
If you don’t include the %virtual_domain_name, vpopmail will assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users or configured with “default domain”.
Before you can send email using your smtp server you need to set up outlook express to download email from the same mail server using POP3. When the POP3 box is checked, you can send emails within the next 15-30 minutes.
It’s a perl script. You need to add .pl as extention for CGI. You can find it on the web options page.
4. Domain Name
Domain names are the familiar, easy to remember names for computers on the Internet (such as internic.net). They correspond to a series of numbers (called Internet Protocol numbers) that serve as routing addresses on the Internet. Domain names are used generally as a convenient way of locating information and reaching others on the Internet.
The Internet domain name system (DNS) consists of a directory, organized hierarchically, of all the domain names and their corresponding computers registered to particular companies and persons using the Internet. When you register a domain name, it will be associated with the computer on the Internet you designate during the period the registration is in effect.
H-Sphere provides an easy way to register .com, .net or .org domains.
To register a domain name, you will be asked to provide the registrar you select with the various contact and technical information that makes up the registration. H-Sphere will guide you through the process, and will make it extremely easy. H-Sphere will automatically contact the registrar, who will then keep records of the contact information and submit the technical information to a central directory known as the “registry.” This registry provides other computers on the Internet the information necessary to send you e-mail or to find your web site. You will also be required to enter a registration contract with the registrar, which sets forth the terms under which your registration is accepted and will be maintained.
Yes. Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a “Whois” site.
H-Sphere provides you with the ability to register and renew the domain registrations in one-year increments, with a total registration period limit of ten years.
The prices vary depending on the plan you select.
It will take you just a few minutes to register a domain, but it might not be available on the Internet for up to 48 hours. This is due to the fact that Internet DNS databases are updated only once a day, causing the delay.
All ICANN-accredited registrars follow a uniform dispute resolution policy. Under that policy, disputes over entitlement to a domain-name registration are ordinarily resolved by court litigation between the parties claiming rights to the registration. Once the court rules who is entitled to the registration, the registrar will implement that ruling. In disputes arising from registrations allegedly made abusively (such as “cybersquatting” and cyberpiracy”), the uniform policy provides an expedited administrative procedure to allow the dispute to be resolved without the cost and delays often encountered in court litigation. In these cases, you can invoke the administrative procedure by filing a complaint with one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm. For more details on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
They are the same as for .com. Traditionally, however, names in .net have been used by organizations involved in Internet infrastructure activities and .org is frequently used by not-for-profit organizations.
Yes. The .com, .net, and .org domains are available for registration by Internet users across the globe. ICANN-accredited domain name registrars are also located in various countries around the world. To view the InterNIC list of domain name registrars by country, click here.
Two letter domains, such as .uk, .de and .jp (for example), are called country code top level domains (ccTLDs) and correspond to a country, territory, or other geographic location. The rules and policies for registering domain names in the ccTLDs vary significantly and some are reserved for use by citizens of the corresponding country. You should check with the registrar offering ccTLD registration services regarding the specific terms and conditions for registration. H-Sphere supports hosting of such domains.
A stopgap domain allows to create hosting if you don`t have any domain name. If you register with a stopgap domain, you will get a domain name like “loginname.u1.your-base-domain”. You can create your own web-site and access it with either the IP (if the IP is dedicated) or the above domain name. This kind of domain doesn`t have any registration records in the DNS.
5. FTP
Anonymous FTP users can’t enter your root directory. They can enter only the directory you dedicated for anonymous ftp users.
Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP subaccounts to restrict their access to only one directory.
5. FTP
Your virtual FTP users can have access to more than one virtual FTP directory, so you need to allow them to enter the root dir. You can use FTP subaccounts to restrict their access to only one directory.
6. Troubleshooting
Use FTP active mode (disable passive). It is in your computer’s FTP configuration.
Try switching it off and back on.
One possible reason can be that you are approaching your disk quota. Webalizer needs at least 2 MB unused disk space to function properly.
WebShell can decompress only those files that are located inside the /usr/local/bin directory. If it’s not there, just create a link.
This means you have reached your Credit Limit. For example, you’ve used all your money on your balance if you pay by check, or your credit card expired/was broken and failed to be charged. In this case you’ll still be able to run your hosting account (with recurrent and extra usage payment accrued), but you won’t be able to create any new resource (neither paid nor free).
Check if the *.asp files are not included into SSI section. It’s a common mistake. If you set the *.asp files to be lauched via SSI library, set ASP to OFF, delete the *.asp extension from SSI list and then set ASP to ON again.
Check with SiteStudio User Guide.
Unfortunately, this feature has not been implemented so far. As a solution, you can:
From professional business to enterprise, we’ve got you covered!