Outlook Setup

These instructions cover Outlook and not Outlook Express. Both Outlook and Outlook Express are email clients produced by Microsoft and are used for sending and receiving email. However, Outlook Express is not covered in these instructions. The screenshots include references to This email address is being protected from spambots. You need JavaScript enabled to view it.
and mail.your-isp.com. DO NOT use these as they are only examples. Instead, use your own email address and the name of the outbound email server provided by your Internet Service Provider (ISP).

IMPORTANT: Inbound email is handled by Truepath mail serves; however, outbound email is handled by your ISP. It is Truepath’s policy that you use your own ISP for sending email.

Before getting started, you should have two things, both of which should be obtained from your Internet Service Provider (ISP). Your ISP provides access to the internet through DSL, Cable, or even dial up. Refer to your ISP’s website to obtain this information easily.

FROM YOUR ISP:

  1. The name of the outbound server. The name usually has “smtp” in it. Example: smtp.west.cox.net or smtp.east.sbcglobal.com.
  2. The port number of the outbound server, also provided by your ISP. Typical port numbers are 25, 80, or 587.

Step One: Open up Outlook and click on the option “E-mail Accounts” under “Tools”.

Step Two: If you are setting up a brand new email account, then select “Add a new e-mail account”; otherwise, select “View or change existing e-mail accounts”.

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Step Three: Select POP3 as the server type since that is the configuration of the Truepath mail servers:

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Step Four: Truepath’s policy requires that you use your Internet Service Provider (ISP) for sending (outbound) email ( from your computer). You will need to contact them or look through the documentation they provided in order to know the name of the outbound server to use. Many times, the name is something like “smtp.west.isp.com”. In the rare case that you must use Truepath’s outbound (SMTP) server, then instead of “mail.your-isp.com”, use “mail.your-domain.com”.

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Step Five: Click on the check box that indicates the server requires authentication.

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Step Six: The setting under “Incoming Server” is 110. Use the port # provided by your ISP to fill in the field “Outgoing server (SMTP)”. In the rare case that your ISP does not provide an outbound email server and port number (usually port 25, 80, or 587), then use port 587 instead.

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Step Seven: Finally, click on the OK button to finalize your setup. It is important to exit Outlook and then restart it.

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